Refund and Return Policy

Thank you for shopping at Taiz Dezign. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) for a refund or exchange, subject to the following conditions:

1. Eligibility for Returns:

   • Items must be returned within 30 days of the original purchase date.
   • Items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
   • The following items are not eligible for return or exchange: [List any non-returnable items, e.g., personalized items, intimate apparel, or items marked as final sale].

2. How to Initiate a Return:

   • To initiate a return, please contact our customer support team at [Your Contact Email Address] with your order number and reason for the return.
   • We will provide you with a return authorization and instructions on how to return the item(s).
   • Please ensure the item(s) are securely packaged to prevent damage during transit.

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
   • We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

4. Refund Process:

   • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within [Number] business days.
   • Please note that shipping costs are non-refundable unless the return is due to a defect or an error on our part.

5. Exchanges:

   • If you would like to exchange an item for a different size, color, or style, please contact our customer support team at [Your Contact Email Address] to check availability.
   • If the desired item is available, we will process the exchange once we receive the returned item(s).
   • Customers are responsible for shipping costs associated with the exchange, unless the exchange is due to a defect or an error on our part.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with photos of the damaged or defective item.
   • We will provide you with instructions on how to return the item(s) for a full refund or exchange, and we will cover the return shipping costs.

7. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Contact Email Address].

8. Contact Us:

   If you have any questions or concerns about our Refund and Return Policy, please contact us at:

   [Your Company Name]

   [Your Company Address]

   [Your Contact Email Address]